How do you build trust with communication?
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Communication Skills
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Steven Gaffney, president of the Steven Gaffney Company, is a leading expert on honest, interpersonal communication, influence and leadership . Thousands of people credit, Steven’s speeches, seminars, TV, and radio appearances as well as his books and products with making immediate and lasting change in both their organizations as well as their personal lives. Serving such a diverse clientele has enabled Steven to create and implement innovative, cross-discipline solutions to achieve maximum effect. His clients include Marriott, Lockheed Martin, Raytheon, BP, Citigroup, American Express, SAIC, Allstate Insurance, Blue Care Network, Texas Instruments, CIA, US Department of the Treasury, NASA, American Cancer Society, The US Navy, The US Marine Corp, among many others.
How do you build trust with communication?
Communication expert Steven Gaffney discusses how to build trust with communication.
Transcripts
When someone perceives me as being negative, how can I change their mind?
Steven Gaffney: Well, first question is, are you being negative? And chances are if other people are perceiving as being negative, we really are and awareness is the first key to changing something. Then you think, okay what do I do? Well one thing that can really help is whenever we are offering a criticism or complaint and you are worried that somebody might perceive this as negative, offer a potential solution. I have found that a lot of people at work and then people in life, who are perceived as negative, it's because they just complain, they don't offer a solution, they don't come to the table with an idea and you might be thinking, but they won't accept my idea. Well, the key thing is at least suggest it. Come to the table if you are going to complain about something, if you are going bellyache about something make sure that you are coming to the table with at least a potential solution, a potential idea and that's one way how to avoid somebody perceiving us as negative.
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